Terms and Conditions

Payment Schedule Booking Form

Booking a tour with AUSANGATE TREKKING requires a deposit of 50% of the total trek price. Please note that this deposit is required to purchase train and Machu Picchu entrance tickets, all subject to availability. After your deposit and booking confirmation, your outstanding balance is due when you arrive in Cusco either 48 hrs. prior to departure or during your briefing session. Failure to pay any outstanding balances prior to departure will result in the inability to partake in your trek. Final acceptance of any participant is subject to receipt and review of all required forms, documents, and payment.

Trip Itineraries

Booking a tour with AUSANGATE TREKKING requires a deposit of 50% of the total trek price. Please note that this deposit is required to purchase train and Machu Picchu entrance tickets, all subject to availability. After your deposit and booking confirmation, your outstanding balance is due when you arrive in Cusco either 48 hrs. prior to departure or during your briefing session. Failure to pay any outstanding balances prior to departure will result in the inability to partake in your trek. Final acceptance of any participant is subject to receipt and review of all required forms, documents, and payment.

All AUSANGATE TREKKING tours are subject to itinerary changes based on a variety of circumstances, including, Ausangate Trekking  reserves the right to cancel or change any trip due to river, road, weather conditions, or political climate. We also reserve the right to cancel any trip due to client unsuitability because of age, ill health, poor fitness, intoxication etc.
Any missed tours due to the above listed incidences (eg.  weather conditions or political climate) cannot be refunded or recuperated.

The price and duration of a hiking trip will never change once you’re registered. Payments are not refundable for itinerary changes or public land closures. If a trip is cancelled due to circumstances beyond our control a trip credit equal to the full amount paid will be issued.

Modification Policy:

If you wish to modify the date of departure/ or route of your trek after making the reservation/deposit, have not additional charges whenever this is done 10 days in advance, except for the excursions on the Inca Trail.

Cancellation and Refund Policy

The AUSANGATE TREKKING reserves the right to cancel trips. If this is the case a full refund of the amount paid will be given, including the deposit. The AUSANGATE TREKKING   Company is not responsible for additional expenses incurred by preparing for the trip (for example: non-refundable advance purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.).

The Cancellation request must be via email by the person who made the reservation and paid the deposit to booking@auzangatetrekking.com

If you cancel or leave a multi-day trip for any reason:

1. All 50% deposits needed for the confirmation of any tours, are non-refundable and non-transferrable.
2. Full payment is required 48 hrs. prior to departure. In case of not being able to make full payment within said time frame, an alternative payment system must be arranged and coordinated. Failure to do either of the above can result in CANCELLATION of your tour.
3. If the client cancels between 10 and 30 days before their trip, they must to pay the 50% of the total cost of the trip.
4. If the client cancels between 10 and 3 days before their trip, they must to pay the 80% of the total cost of the trip.
5. If the client cancels between 2 or less before their trip, they must to pay the 100% of the total cost of the trip.
6. In case of delayed arrivals to Cusco (due to delayed flights, buses etc.), Ausangate Trekking assumes no responsibility for missed tours or trek departures. Ausangate Trekking staff will do their best to accommodate and make the required modifications. However, all additional costs for such modifications will not be included in the original trek price.
7. Trek cancellations as a result of illness, missed flights and any other reason made within 48 hours of the scheduled trek departure, are considered NO-SHOWS and will be subject to full payment AND no refunds.
8. In case of sickness while on the trail, emergency costs for transportation, etc. are not included.
9. For any Inca Trail reservation (i.e. Inca Trail 2D, Inca Trail 4D, Salkantay + Inca Trail 7D and Inca Trail 6D), cancellations, whether ahead of time or last minute, are considered NO-SHOWS and the full trek price will need to be paid.

Inca Trail Tour:

Permits for the Inca Trail are processed with the name and passport number, in no case may they be transferable to other person. The change of dates is also not possible once the permit has been acquired. Those are not refundable or transferable. Please note that is Peruvian goverment regulations and not Ausangate Trekking.

In the extreme case that the Inca Trail is declared closed for security reasons or causes, it to scape our responsibility. Ausangate Trekking will replace your excursion with alternative route.

If you book the Inca Trail trek with a Student Card, during the walk you must to carried along with the passport. The perssonel of Ministerio De Cultura will prohibit entrance if the studend car is not show. That situation will scape of our responsabilities.

Travel Insurance

For your protection, we strongly recommend the purchase of travel insurance. Travel insurance provides you with trip cancellation or interruption, travel delay, medical expenses, emergency assistance, baggage and baggage delay coverage to protect your financial investment. Medical coverage purchased with your policy will also satisfy our requirement for health insurance.

Right to use images

The client accepts and grants Ausangate Trekking the right to use images, photos, videos during the participation in any of our tours for any type of advertising, at not cost.